APS: some frequently asked questions

TABLE OF CONTENTS

• Where can I see the payment fee?
• How can I receive notifications about my activities in APS?
• How can I initiate a refund if my transaction failed?
• Can I register multiple emails to create multiple accounts?
• Is my personal data secure with APS?
• Why is identity verification (KYC) required?
• What documents are required for KYC verification?
• Why might my KYC documents be rejected?
• How soon will my funds be available after a withdrawal?
• What payment methods can I use?

Where can I see the payment fee?

You can view the payment fee:

• When selecting a payment method
• While filling out the transaction form
• During the payment details confirmation

For some blockchains, network fees are displayed separately from standard processing fees.

How can I receive notifications about my activities in APS?

Notifications are sent to your registered email address. Please check your inbox regularly.

Types of email notifications include:

• Email confirmation
• Confirmation codes
• Account verification results
• Payment request updates (received, fulfilled, or failed)

How can I initiate a refund if my transaction failed?

To initiate a refund:

1. Click the refund link provided in the email you received.
2. Enter the required details for the refund destination.
3. Your funds will be returned accordingly.

For certain blockchains, a network fee may also apply to refunds. 

Can I register multiple emails to create multiple accounts?

No, each user is limited to one email address per account.

Is my personal data secure with APS?

Yes, APS adheres to strict data security standards to protect your personal information. All data is processed in compliance with regional regulations and is only used for verification and transaction purposes.

Why is identity verification (KYC) required?

KYC (Know Your Customer) is mandatory to comply with regulatory standards and ensure a secure payment environment. You must complete the KYC process before initiating transactions.

What documents are required for KYC verification?

To verify your identity, you’ll need to provide:

• A valid government-issued ID (specific types vary by country)
• Clear and legible copies of all required documents

You’ll also need to select the type and country of issuance for your ID.

Why might my KYC documents be rejected?

KYC documents can be rejected for the following reasons:

• The documents are unclear or fail to meet the specified requirements.
• You reside in a region where our services are unavailable.

If your documents are rejected, you’ll receive an email with instructions for submitting new ones.

Reuploading the same rejected documents may result in account suspension.

How soon will my funds be available after a withdrawal?

Typically, funds are credited within 30 minutes after confirmation. In rare cases, additional bank checks may delay the process by up to 1 business day.

Tips for Successful Transactions

• Double-check card details: Ensure accuracy for card number, cardholder name, and expiration date.
• Avoid suspicious activity: Refrain from making multiple transactions in a short period.
• Check card restrictions: Some cards, like prepaid ones, may not support all transaction types.
• If a transaction is rejected: Always check your email for updates about your transaction status.

What payment methods can I use?

1. Wire Transfer
   • Move funds securely between bank accounts.
   • Ideal for large transactions, especially for businesses.
   • Processing times vary depending on the banks and countries involved (usually a few days).
2. Credit/Debit Cards
   • Supports Visa, Mastercard, and other major cards.
   • Instant processing, ideal for daily transactions.
   • Accepted widely both online and offline.
3. E-wallets
   • Store payment information digitally for seamless online or in-store transactions.
   • Enables fast, secure, and contactless payments.
   • Easily link to cards or bank accounts for funding.